If you talked to the woman with 2 kids in the Guild hall and accepted her quest you need to clear out all the mobs in the snow forest on the way to the docks. Once you kill them all the heroine should acknowledge that the task is done and say something about it, and then you go back to the woman and tell her the job is done, and then proceed from there as normal with getting Guild permits if it's the last quest you needed to do.