i'm alway got that bug too in NG+ but i know how to fix itThe game sure got some bugs, my Little Snow suddenly gone after riding the robot for first time in new game+, can't switch = stuck forever, and with auto-save it got locked down....
Edit: manage to spawn back, but if you switch once, she gone again.... Uuuh, got it worse now.....both are gone..... ......I'm done with this game.....
first you need to control koyuki(aka. little snow) by switch character in gallery mode
then go to the second save point of the game(before first boss map)
you need koyuki for pass this way
you can summon lost character back in this pad
like this
then pick she back and continue you game play like nothing happening

then go to the second save point of the game(before first boss map)

you need koyuki for pass this way

you can summon lost character back in this pad

like this

then pick she back and continue you game play like nothing happening

and
i need to know how to get item from this map
i tried so hardddd but still can't get it
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